Privacy Policy
1. Introduction
CycleCycle LLC ("CycleCycle", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridecyclecycle.com, reserve bike rentals, and opt in to our SMS text messaging notifications.
2. Text Messaging & SMS Privacy (Strict No-Sharing Policy)
CycleCycle values your mobile privacy. When you opt in to receive text messages from us:
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Your mobile number is used strictly for transactional purposes related to your bike rental booking, including delivery arrival alerts, pickup coordination, and customer support.
- We do not sell, rent, loan, trade, or lease phone numbers or customer contact lists to any third party.
3. Information We Collect
We collect information that you voluntarily provide to us when reserving equipment or communicating with us:
- Customer Details: Full name, email address, mobile phone number.
- Delivery Information: Street address, unit/hotel details, and special drop-off instructions in North County San Diego (Leucadia, Encinitas, Cardiff, Carlsbad).
- Booking Details: Rental dates, quantity of bikes, selected accessories (surfboard racks, extra batteries, phone mounts, helmets, locks).
- Payment Data: Payment transactions are processed directly by our secure payment gateway partner, Stripe. CycleCycle does not store or process your complete credit card numbers or security codes on our servers.
4. How We Use Your Information
We use your information exclusively for legitimate business and service fulfillment operations:
- To process, schedule, and complete doorstep bike deliveries and pickups.
- To email booking confirmations, itemized receipts, and rental waivers.
- To send transactional SMS text notifications regarding morning delivery arrival windows and customer service.
- To respond to customer inquiries and provide roadside assistance or support.
- To comply with applicable legal obligations and liability recordkeeping.
5. Third-Party Service Providers
We may share necessary data with trusted third-party service providers solely to perform essential operational functions on our behalf:
- Stripe: Payment processing and fraud prevention.
- Twilio: Technical transmission of SMS service notifications (subject to our strict no-marketing sharing rule above).
- Google Workspace: Secure transactional email communication.
These third parties are authorized to use your personal information only as necessary to provide these services to us and are contractually required to maintain confidentiality and security.
6. Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your personal information against unauthorized access, alteration, or disclosure. We retain customer booking records only for as long as necessary to fulfill rental services, resolve disputes, and comply with tax and legal requirements.
7. Your Choices & Opt-Out Instructions
- Opting Out of SMS: You can cancel SMS messages at any time by texting STOP to (760) 840-7350 or replying STOP to any message from CycleCycle.
- SMS Support: For assistance with text notifications, reply HELP to any message or email [email protected].
- Review & Deletion: You may request access to, correction of, or deletion of your personal data by contacting us directly.
8. Contact Information
If you have questions or comments about this Privacy Policy, please contact us at:
CycleCycle LLC
Leucadia, CA 92024
Phone: (760) 840-7350
Email: [email protected]
Web: ridecyclecycle.com